We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
1 What information do we collect?
We may collect, store and use the following kinds of personal data:
(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views);
(b) information relating to any transactions carried out between you and us on or in relation to this website, (including information relating to the timing and price paid for the purchase of our services);
(c) information that you provide to us for the purpose of registering with us (including your name and contact details); and
(d) any other information that you choose to send to us;
A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We, along with most other major websites, may use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website. We will use the persistent cookies to: enable our website to recognise you when you visit.
Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
Our payment services providers, HSBC, Netbanx and SmartDebit, may also send you cookies.
Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.) This will, however, have a negative impact upon the usability of many websites, including this one.
3 Using your personal data
We may use your personal information to:
(a) administer the website;
(b) enable your use of the account management section available on the website;
(c) supply to you products and services purchased via the website;
(d) send statements and invoices to you, and collect payments from you;
(e) send you email notifications when action needs to be taken by you to maintain uninterrupted service;
(f) send you other email notifications which you have specifically requested;
(g) send to you our newsletter and other marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
(h) deal with enquiries and complaints made by or about you relating to the website or our services;
We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.
All our website financial transactions are handled through our payment services providers, HSBC, SecureTrading and SmartDebit. You should only provide your personal information to HSBC, SecureTrading or SmartDebit after reviewing their respective privacy policies. We will share information with HSBC, SecureTrading and SmartDebit only to the extent necessary for the purposes of processing payments you make via our website.
In addition, we may disclose information about you:
(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and
5 Security of your personal data
We will take all reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure servers. All electronic transactions involving personal data on our website will be encrypted using SSL technology.
Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping your password and user details confidential. We will never ask you for your password via email.
6 Policy amendments
7 Your rights
You may instruct us to provide you with any personal information we hold about you in writing. Provision of such information may be subject to the payment of a fee (currently fixed at £10.00).
Subject to website availability, you can always see most of such information for free by logging in to your account on the website.
You may instruct us not to process your personal data for marketing purposes by email at any time. (In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes.)
8 Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
9 Updating information
Please let us know if the personal information which we hold about you needs to be corrected or updated.
11 Data controller
The data controller responsible for our website is Crafty Clicks Limited.